Booking & Deposits

• All appointments must be secured with a non-refundable deposit of JMD 3,000.

• All banking information can be in the booking email that you would've received after booking your appointment

• Deposits are applied to your final balance on the day of service.

• Without a deposit, appointments are not confirmed.

• A picture proof of payment must be sent to our WhatsApp (876-524-8442) . No transfer will be considered valid without proof.

Cancellations & Rescheduling

• We require at least 12 hours’ notice to reschedule.

• Cancellations or reschedules made within 24 hours will result in the forfeiture of your deposit.

• No-shows will not be rebooked.

Late Policy

• A 15-minute grace period is allowed.

• After 15 minutes, a JMD 1,500 late fee will apply.

• After 30 minutes, your appointment will be canceled and your deposit forfeited.

After-Hours Appointments

• Requests outside of regular hours are subject to an after-hours fee (JMD 1,500 ).

Refunds & Guarantees

• All services are non-refundable.

• If you experience premature shedding within 48 hours, a complimentary touch-up may be offered at our discretion.

Client Requirements

• Please arrive with clean, makeup-free lashes.

• Contact lenses must be removed prior to service.

• For safety, we do not perform services on clients with eye infections, irritations, or open wounds near the eyes.

Children & Guests

• To maintain a relaxing environment, no extra guests or children are allowed in the service area.

Agreement

By booking with Lash Haus Ja, you acknowledge and agree to all terms listed above.