Booking & Appointments

Q: Where are you located?
A: We are located at 5 Cassandra Avenue, off Annette Crescent. Full details are also included in your booking confirmation email.

Q: What are your opening hours?
A: We operate by appointment only. Availability is listed in our booking system, usually between 10:00 AM – 5:30 PM. After-hours appointments may be available upon request with an additional fee.

Q: How do I book an appointment?
A: All appointments can be reserved through our online booking system. Simply select your desired service and time, submit your deposit, and your spot will be confirmed.

Q: Do I need to pay a deposit?
A: Yes, a non-refundable deposit is required to secure all bookings. The deposit goes toward your service total.

Q: Where can I find your banking information?
A: Our banking information is included in your booking confirmation email. Please send proof of transfer directly to 876-524-8442 after payment is made. We also accept cash and card payments.

Q: What if I’m running late?
A: We offer a 15-minute grace period. After 15 minutes, a late fee applies. After 30 minutes, your appointment may be cancelled, and your deposit forfeited.

Q: Can I bring a guest or child?
A: For the comfort of all clients and to maintain a serene environment, no guests or children are allowed in the lash room.

Services & Lashes

Q: How long do lash extensions last?
A: With proper aftercare, lash extensions typically last 3–4 weeks before requiring a refill.

Q: Do lash extensions damage my natural lashes?
A: When applied correctly and cared for properly, lash extensions do not damage your natural lashes.

Q: Which set should I choose?
A: Each set is designed with a unique style, from subtle to high-glam. If you’re unsure, we recommend booking a consultation so we can suggest the best look for your eye shape and lifestyle.

Policies

Q: What is your cancellation policy?
A: Cancellations must be made at least 12 hours in advance. Same-day cancellations or no-shows will result in the loss of your deposit.

Q: What if I need a touch-up?
A: If you experience premature shedding within 3 days of your appointment, please contact us. A complimentary fix may be offered at our discretion.

Q: What payments do you accept?
A: We accept bank transfers, cash, and card payments. Bank transfer details are provided in your booking confirmation email or you can request it after booking.

Aftercare

Q: How should I care for my lash extensions?
A: Avoid water, steam, and oils for the first 8 hours. Cleanse your lashes daily with your facial cleanser/ soap and brush them gently to maintain retention.

Q: Can I wear mascara with lash extensions?
A: Mascara is not recommended, as it can weaken the adhesive bond and shorten the life of your extensions.

Q: How often should I schedule refills?
A: Refills are recommended every 2–3 weeks to maintain fullness and the desired look.